SKILLS
MY KNOWLEDGE LEVEL IN SOFTWARE
CAMTASIA
ILLUSTRATOR
85%
INDESIGN
85%
SNAG IT
95%
MICROSOFT OFFICE
95%
ENABLE NOW
90%
SAP
90%
SALESFORCE
75%
WIX
90%
75%
95%
CAPTIVATE
ARTICULATE 360
PHOTOSHOP
85%
95%
WHAT I DO
Blended Learning Approach
Formal, structured process based learning approach that enables employees to receive the optimum benefits from the system. Using the ADDIE methodology, I engage all work streams during the analysis phase for a results-based team approach in order to capture process related information. Process performance is the payoff.
This approach:
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Leverages participants existing knowledge base
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Allows for on-the-job and point-of-need access
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Focuses on the learning experience, not just training
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Provides users with what they need to know and understand to perform their tasks within the BIGGER business process.
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User Guide & Job Aid Development
Create training documents and job aids including both functionality and process related information using customized Microsoft Word templates and various training simulation tools. Fill gaps between the business and the system by incorporating both business and functional project members in data gathering sessions. Data gathering sessions are typically recorded using WebEx or Camtasia to maximize project team member time that is often constrained.
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E-Learning with System Simulations
Design custom e-Learning courses tailored to client needs using on-the-job based scenarios, simulations , knowledge checks and games. Skilled in various training simulation tools, such as
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Camtasia
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Articulate Storyline
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Adobe Captivate
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Adobe Creative Cloud applications
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Click on images to view examples
PROCESS FLOWS
USER GUIDES
E-LEARNING
Experience
2017 - PRESENT
McKesson Corporation
1998 - Present
Independent Consultant
Curricula Media Design Specialist/Instructional Designer
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As an Instructional Design Specialist at McKesson Corporation, I have worked in both the McKesson Pharmacy Services and Technology division and the Oncology Insights & Technology (Ontada) division. In my current role in the Ontada division I am responsible for independently managing project tasks and timelines that support research content and help determine effective training strategies. My work involves analyzing, designing, developing, implementing and evaluating training deliverables based on assigned projects using an Agile methology. These deliverables include, but are not limited to, e-learning courses, videos, instructor-led courses, job aids, standard operating procedures, and websites. I utilize tools such as Adobe Captivate, Articulate 360, Adobe Premiere Pro, Camtasia, SAP Enable Now, Stonly, and various multimedia learning materials created with Adobe Creative Cloud applications. Additionally, I focus on researching and developing innovative ways to create learning materials using Artificial Intelligence (AI) tools and functionalities, including Adobe Firefly, Synthesia, ElevenLabs, ChatGPT, Articulate 360 AI, Adobe Photoshop Generative AI, and Adobe Premiere Pro AI.
Instructional Designer/Trainer /Training Lead
Clients: MKS/Newport Corporation, King’s Hawaiian, TOMS, Telogis, Geoprobe Systems, Mitsubishi Power Systems, International Rectifier, Schenker, NBC Universal, Administrative Office of California Courts (AOC), BAX Global, Buena Vista Home Entertainment (Disney), Cox Communication, Symbol Technologies, Johnson & Johnson Pharmaceutical Company, Becton, Dickinson & Company BioSciences and Automatic Data Processing (ADP), Inc.
Instructional design and training consultant for primarily ERP implementation projects in various industries consisting of the following responsibilities: creating and maintaining training audience analysis, strategy documentation and project plans; developing instructional design standards for various training methods; creating training documentation and e-learning courses using a blended learning approach for both system functionality and process related information using customized Microsoft Word templates, Camtasia, Adobe Captivate, Adobe Creative Cloud applications, uPerform, OnDemand, Resite, Datango and Outstart; conducting formal classroom, one-on-one and on-line training courses in various US and International locations; managing instructional designers on training content design and development; and managing trainers traveling to multiple locations to conduct instructor-led training classes.
1990 - 1998
Merck Pharmaceutical Company
Help Desk/Customer Service Manager
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Help Desk and Customer Service Manager in the Computer Integrated Engineering Department responsible for the following: hiring, training and managing help desk supervisors and customer service representatives providing first level technical support; analyzing and resolving hardware and software related issues, evaluating and implementing help desk call tracking software; establishing and documented call management system requirements; maintaining call tracking system knowledge base; assisting application development team with testing and system development; providing LAN/WAN access and support; providing remote access and support for CC Mobile and Citrix remote access applications; and analyzing and resolving computer related problems working closely with System Administrators.
Experience
2017 - PRESENT
McKesson Corporation
1998 - Present
Independent Consultant
Curricula Media Design Specialist/Instructional Designer
​
Instructional Design Specialist that worked in both the McKesson Pharmacy Services and Technology division and the Oncology Insights & Technology (Ontada) division. In current role in the Ontada division responsible for independently managing project tasks and timelines that support research content and help determine effective training strategies. Work involves analyzing, designing, developing, implementing and evaluating training deliverables based on assigned projects using the Agile methodology. These deliverables include, but are not limited to, e-learning courses, videos, instructor-led courses, job aids, standard operating procedures, and websites. I utilize tools such as Adobe Captivate, Articulate 360, Adobe Premiere Pro, Camtasia, SAP Enable Now, Stonly, and various multimedia learning materials created with Adobe Creative Cloud applications. Additionally, I focus on researching and developing innovative ways to create learning materials using Artificial Intelligence (AI) tools and functionalities, including Adobe Firefly, Synthesia, ElevenLabs, ChatGPT, Articulate 360 AI, Adobe Photoshop Generative AI, and Adobe Premiere Pro AI.
Instructional Designer/Trainer /Training Lead
Clients: MKS/Newport Corporation, King’s Hawaiian, TOMS, Telogis, Geoprobe Systems, Mitsubishi Power Systems, International Rectifier, Schenker, NBC Universal, Administrative Office of California Courts (AOC), BAX Global, Buena Vista Home Entertainment (Disney), Cox Communication, Symbol Technologies, Johnson & Johnson Pharmaceutical Company, Becton, Dickinson & Company BioSciences and Automatic Data Processing (ADP), Inc.
Instructional design and training consultant for primarily ERP implementation projects in various industries consisting of the following responsibilities: creating and maintaining training audience analysis, strategy documentation and project plans; developing instructional design standards for various training methods; creating training documentation and e-learning courses using a blended learning approach for both system functionality and process related information using customized Microsoft Word templates, Camtasia, Adobe Captivate, Adobe Creative Cloud applications, uPerform, OnDemand, Resite, Datango and Outstart; conducting formal classroom, one-on-one and on-line training courses in various US and International locations; managing instructional designers on training content design and development; and managing trainers traveling to multiple locations to conduct instructor-led training classes.
1990 - 1998
Merck Pharmaceutical Company
Help Desk/Customer Service Manager
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Help Desk and Customer Service Manager in the Computer Integrated Engineering Department responsible for the following: hiring, training and managing help desk supervisors and customer service representatives providing first level technical support; analyzing and resolving hardware and software related issues, evaluating and implementing help desk call tracking software; establishing and documented call management system requirements; maintaining call tracking system knowledge base; assisting application development team with testing and system development; providing LAN/WAN access and support; providing remote access and support for CC Mobile and Citrix remote access applications; and analyzing and resolving computer related problems working closely with System Administrators.
CONTACT ME
I love working with people, have a passion for training and enjoy challenges. I spend the time and effort it takes to succeed in everything I do with high quality deliverables. Please contact me to discuss opportunities in your organization that can benefit from my experience and potential contributions.
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Kishi Briggs
Phone: 678-374-0560
E-mail: kishi@briggsconsult.com
Website: www.briggsconsult.com
